With their excellent knowledge of the PV market, Engenera set out to ensure that they secured “the best of breed” in both product and service selection, which they see as key to the success of any project.
To ensure the tenant remains at the heart of every decision and to strengthen the successful award winning Riverside Corporate Social Responsibility (CSR) programme, there was an appointed dedicated Tenant Liaison Officer (TLO). The clear duties of TLO’s were to assist with site set up, liaise with any concerns, discuss scope of works, manage complaints as quickly as possible, drive continuous improvement and conduct tenant satisfaction surveys.
On completion of each installation the tenant’s energy bills will be potentially reduced by 40% during daylight hours. These figures are dependent on the individual tenant’s usage. This alone could instantly lift them out of the fuel poor classification.